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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
B) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
C) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
D) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.

2. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
B) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
C) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
D) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.

3. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Monitoring as needed for selected asset inventory and system management tools
B) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
C) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
D) Quick identification of distributed hardware and software inventory

4. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that measures IT customer satisfaction.
B) A KPI that measures IT department satisfaction.
C) A KPI that shows the open service requests in a period of time.
D) A KPI that shows the total cost for open incidents and problems.

5. Which statement describes IT processes?

A) Capabilities that reduce IT costs.
B) Interrelated activities carried out to create value for customers or stakeholders
C) Activities designed to make delivering IT services more effective and efficient.
D) The people and the tools they use to carry out activities.

Solutions: