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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An integrated accounting and procurement solution.
B) A comprehensive IT asset and service management solution.
C) An automated, self-service catalog for requesting end-to-end service provisioning.
D) A proactive service level agreement modeling and enforcement solution.

2. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Incidents
B) Solutions
C) Problems
D) Inventory
E) Web Service Library
F) Purchase Orders

3. Which services attributes should be considered when analyzing the outcome for customer value?

A) people, products, and technology
B) desired outcome, supplier metrics, and IT objectives
C) objectives, metrics, and desired outcome
D) business objectives, IT objectives, and process metrics

4. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) control and audit of all hardware assets installations, moves, additions, and changes
B) A federated configuration management system
C) electronic audit records and electronic signatures
D) ITIL v3 aligned process workflows

5. A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A) install IBM DB2 on a PowerHA (formerly HACMP) cluster
B) install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster
C) switch the OS platform from AIX to Linux
D) double the number of IBM WebSphere and IBM DB2 nodes

Solutions: