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CIPS Operations Management Sample Questions:

1. What is the main purpose of Six-Sigma?

A) to break even
B) eliminate variation
C) customer satisfaction
D) reduce waste

2. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 8?

A) learning and growth criteria
B) business process criteria
C) finance criteria
D) customer criteria

3. The operating process which ensures projects are completed according to customers' specifications is known as what?

A) project management
B) quality control
C) process selection
D) procurement

4. A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

A) between 1-2 years
B) between 5-6 years
C) between 2-5 years
D) Within the first year

5. Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

A) bottom-up process design
B) process improvement
C) supply chain integration
D) fact-based decision making
E) employee involvement

Solutions: