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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which RETAIN commands allow an engineer to modify an EPSAR record?

A) CR and CT and cc
B) TIME and DATE
C) ARandPSAR
D) EPS and sar

2. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 2 business hours
B) within 4 business hours
C) within 5 business hours
D) the best endeavors

3. What is the OneTeam transfer criteria for PMRs based upon?

A) sales requirements and metrics
B) service objectives and GTS targets
C) international research and management estimation
D) customer feedback and PMR volumes

4. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must take Ownership and then contact the customer.
B) The engineer must Code CT in the PMR and send the PMR to the work queue.
C) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
D) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.

Solutions: