- Exam Code: 3308
- Exam Name: Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam
- Updated: Oct 10, 2026
- Q & A: 65 Questions and Answers
Vendors revise exam objectives, and yesterday's notes age faster than most people expect. Actual4Dumps tracks those changes and keeps its Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance practice questions aligned with the live exam, with 365 days of free updates included for every 2026 buyer.
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Integration | 20% | - Recording and playback problems - Integration with Avaya Aura/Contact Center - Log analysis and resolution methods - Common installation and configuration issues |
| Contact Recording Implementation | 30% | - Server installation and configuration - Architecture and components - Database setup and integration - Recording policies and storage configuration |
| Quality Monitoring Configuration | 25% | - Evaluation forms and scoring setup - Permissions and role management - Agent screen capture and synchronization - QM architecture and dependencies |
| System Administration & Maintenance | 25% | - Backup and restore procedures - Software updates and upgrades - Performance monitoring and optimization - Security and access control |
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance is an official certification exam from Avaya, identified by the exam code 3308. Pass it and you hold the Avaya Certified Implementation Specialist (ACIS) certification, which sits at the Specialist / Implementation level. It also feeds into related credentials, including 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance. In practical terms, this certification tells employers your skills have been measured against the vendor's own standard, which is why certified candidates tend to stand out in hiring and promotion decisions.
Expect 60-65 questions within 90 minutes on the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam. Numbers aside, the real challenge is rhythm: lingering too long on one item quietly steals time from three others. Build the habit of answering, flagging, and moving on, then rehearse the full experience under a countdown with the Actual4Dumps test engine until finishing comfortably early becomes your norm.
Registration for Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance officially runs $125–$150 USD (varies by region/provider), with Not publicly disclosed (typically 65%-68%) required to pass. Worth knowing before you book: retakes are billed at the same full $125–$150 USD (varies by region/provider), so a failed attempt doubles your spend. The smarter sequence is to measure yourself first. When your scores on the Actual4Dumps practice tests clear the passing line with room to spare, consistently, that is your signal to schedule the real thing.
No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions
Because vendors update their policies without much fanfare, verify the latest entry requirements before you book using the official exam page.
Booking for the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam goes through the vendor's official registration channels.
When you choose your slot, note that the exam is delivered Online proctored or onsite at Pearson VUE authorized test centers.
Avaya lists the following recommended training for Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance candidates.
Courses teach the concepts; repetition makes them exam-ready. Round out whichever training you pick with the 65 practice questions from Actual4Dumps, and each topic stops being theory and starts being points.
Yes, and we encourage it. Download the free PDF demo of the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance questions from Actual4Dumps and evaluate the quality on your own terms. After you buy, every update for the next 365 days is free, and when that window closes you can extend your update service at half price.
A 100% money-back guarantee applies, governed by clear conditions. If you sit the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance blueprint spans 4 domains. The ones carrying the most weight include Contact Recording Implementation (30%), Quality Monitoring Configuration (25%), and Troubleshooting & Integration (20%). The complete domain-by-domain breakdown is in the exam topics section above; treat it as your master checklist and let the weights tell you where your study hours earn the most.
A customer's Avaya Contact Recorder (ACR) has been in production for the last 5 years.
Recently you have noticed that that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?
Correct Answer: A 🗳️
You are installing the Linux version of an Avaya Contact Recorder (ACR), and you have installed the operating system using the required Kickstart script.
Which two accounts should you check before you continue with the application installation?
(Choose two.)
Correct Answer: A,E 🗳️
Which two statements describe the prerequisites for installing the Avaya WFO/Framework server? (Choose two.)
Correct Answer: A,B 🗳️
You cannot find a contact under interactions that was recently recorded.
You have confirmed the recording exists on the Avaya Contact Recorder (ACR).
What is causing this problem?
Correct Answer: C 🗳️
A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?
Correct Answer: A 🗳️
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