- Exam Code: 3302
- Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
- Updated: Nov 13, 2026
- Q & A: 70 Questions and Answers
Avaya Contact Center Control Manager Implementation and Maintenance : 3302 valid dump
PDF Version DemoAbout Avaya 3302Latest exam Dumps
Relevance decays faster than most candidates expect. In 2026, Actual4Dumps updates the Avaya Contact Center Control Manager Implementation and Maintenance materials regularly, keeping the 70 practice questions aligned with the current exam throughout your 365-day update period.
Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Administration | 20% | - Roles and permissions - User, agent and extension management - System parameters and settings - Schedule server and automation tasks |
| Topic 2: ACCCM Architecture & Components | 20% | - Web interface and navigation - Server components and services - Database and licensing - System overview and functionality |
| Topic 3: Installation & Deployment | 25% | - Server installation and configuration - License activation and setup - Prerequisites and compatibility - Post-installation validation |
| Topic 4: Maintenance & Troubleshooting | 10% | - Common issues and resolution - Upgrades and updates - Log analysis and monitoring - Backup and restore procedures |
| Topic 5: Integration & Connectivity | 25% | - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Integration with Communication Manager - Network ports and protocols |
3302 Exam FAQ — Simulate, Schedule, Succeed on Your Terms
The official Avaya Contact Center Control Manager Implementation and Maintenance outline defines 5 domains. The leading three are Installation & Deployment (25%), Integration & Connectivity (25%), and Configuration & Administration (20%). The full list is in the topics section above, and Actual4Dumps's 70 practice questions cover each one.
Recommended: Hands-on experience with Avaya ACCCM and related contact center products; no mandatory prerequisite exam Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
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The 3302 exam is a Avaya certification exam validating the Avaya Contact Center Control Manager Implementation and Maintenance syllabus shown above. It belongs to these credential paths: Avaya Contact Center Solutions. Candidates in 2026 start with Actual4Dumps's 70 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The Avaya Contact Center Control Manager Implementation and Maintenance exam contains 70 to complete within 90 minutes. Timed simulation in the Actual4Dumps Desktop Test Engine teaches that rhythm before exam day does.
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The Avaya Contact Center Control Manager Implementation and Maintenance exam requires 70% to pass, and registration costs $125 USD. A failed attempt means paying the same fee again — a readiness check with the Actual4Dumps engines before booking is the cheaper option.
Avaya recommends these training resources for the Avaya Contact Center Control Manager Implementation and Maintenance exam:
Follow the training with steady self-testing — the 70 practice questions from Actual4Dumps help you apply theory and fill any gaps the training leaves.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 70 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Question #1
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?
- A. Windows servermustbe 2008 R2 64-bit.
- B. The ACCCM server must be a member of the domain or a trusted domain.
- C. The LDAP Port must be 636.
- D. Provisioning servermust run with Administrative Domain Account.
Correct Answer: B 🗳️
Question #2
The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)
- A. Version Number
- B. Web Service Username
- C. Database Name
- D. Database Login ID
- E. Call RecorderWeb Service URL
Correct Answer: A,B,E 🗳️
Question #3
You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?
- A. Verify that the user has permission to accessACCCM.
- B. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
- C. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
- D. Verify that the ACCCM applicationis set to use Windows authentication in IIS.
Correct Answer: C 🗳️
Question #4
You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)
- A. Organization Hierarchy sites
- B. Products
- C. ACCCM Dial plans
- D. Administrators
- E. OrganizationHierarchy teams
Correct Answer: A,C,D 🗳️
Question #5
A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?
- A. Restart the Synchronizerservice.
- B. Restart the Provisioning server.
- C. Restart the Import service.
- D. Restart theLicensingserver.
Correct Answer: D 🗳️
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