Pass Your ServiceNow CIS-HAM Exam with Correct 180 Questions and Answers
Latest [Apr 13, 2024] 2024 Realistic Verified CIS-HAM Dumps
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is a highly regarded certification that validates a professional's expertise in implementing and managing hardware asset management on the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification exam is designed for IT professionals who are responsible for managing the hardware assets of an organization, including procurement, deployment, maintenance, and disposal.
ServiceNow CIS-HAM certification exam is suitable for IT professionals who are responsible for managing hardware assets using the ServiceNow platform, including IT asset managers, IT procurement specialists, IT operations managers, and IT service desk managers. CIS-HAM exam is designed to test the candidate's familiarity with the ServiceNow platform and their ability to configure and customize it to meet the specific requirements of their organization. It is recommended that candidates have a minimum of six months of experience with the ServiceNow platform before taking the exam.
NEW QUESTION # 81
What is the focus of asset management?
- A. Building of the organization's property
- B. Financial tracking of the organization's network
- C. Building the elements that create the organization's network
- D. Financial tracking of an organization's property
Answer: D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, asset management is the practice of managing the lifecycle and optimization of physical assets to meet the needs and goals of an organization. Asset management involves the balancing of costs, opportunities and risks against the desired performance of assets to achieve an organization's objectives. The other options are not the focus of asset management.
NEW QUESTION # 82
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?
- A. It indicates who generated the document
- B. It indicates who the document is about
- C. It indicates the Opened for user
- D. It indicates who should sign the document
Answer: A
Explanation:
Explanation
According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1.
According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2.
The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.
The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.
References:
1: ServiceNow Product Documentation: Document Templates
2: ServiceNow Product Documentation: Generate Documents from Templates
NEW QUESTION # 83
Which catalog facilitates the ability to source from existing stock?
- A. Product Catalog
- B. Service Catalog
- C. Vendor Catalog
- D. Procurement Catalog
Answer: B
Explanation:
The Service Catalog provides a user-friendly interface for requesting hardware assets and services from the IT department1 The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2 The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1 The Service Catalog is integrated with the Procurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3 The Service Catalog is also linked to the Product Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4 The Vendor Catalog contains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock
NEW QUESTION # 84
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
- A. Click the Exclude button on the hardware model record
- B. Select Exclude from content service on the Normalization tab of the hardware model record
- C. Click the Opt-out button on the hardware model record
- D. Select Opt-out from content service on the Normalization tab of the hardware model record
Answer: B
Explanation:
To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select the Exclude from content service check box on the Normalization tab of the hardware model record1.
The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models. It helps you to keep your model data consistent and up to date2.
The other options are not valid ways to exclude a hardware model from the content service. There is no Exclude or Opt-out button on the hardware model record. There is also no Opt-out from content service check box on the Normalization tab of the hardware model record. Reference: 1: Work with hardware normalization 2: ServiceNow Content Service
NEW QUESTION # 85
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
- A. Name, Asset tracking unit, Model number
- B. Asset tracking unit, Manufacturer, Model number
- C. Asset tracking unit, Manufacturer, Model category
- D. Name, Manufacturer, Model number
- E. Name, Device type, Model category
Answer: D
Explanation:
Explanation
To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:
Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, "iPhone 12 Pro".
Manufacturer: This is the name of the manufacturer of the hardware model. For example, "Apple".
Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, "A2341".
The normalized display name is a combination of these three fields, separated by commas. For example,
"iPhone 12 Pro, Apple, A2341". The normalized display name helps you to easily identify and compare hardware models across different sources and platforms. References: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware normalization, Hardware Asset Management - ServiceNow
NEW QUESTION # 86
What are the Normalization statuses? (Choose six.)
- A. Found
- B. Manufacturer Normalized
- C. Normalized
- D. Partially Normalized
- E. Match Not Found
- F. Version Normalized
- G. Manually Normalized
- H. New
Answer: B,C,D,E,G,H
Explanation:
Explanation
The Normalization statuses are the indicators of how well the hardware and consumable models are standardized and normalized in the model catalog and the CMDB. The Normalization statuses are:
Manufacturer Normalized: The model has been normalized with the manufacturer name and the product name, but not the model number or the device type. For example, Dell Latitude.
Match Not Found: The model has not been normalized because no matching model was found in the Hardware Asset Management Content Service. For example, ABC XYZ.
Partially Normalized: The model has been normalized with the manufacturer name, the product name, and the model number, but not the device type. For example, Dell Latitude E7450.
Normalized: The model has been fully normalized with the manufacturer name, the product name, the model number, and the device type. For example, Dell Latitude E7450 (Laptop).
Manually Normalized: The model has been manually updated by the user with the normalization content, such as the manufacturer name, the product name, the model number, and the device type. For example, HP Pavilion 15 (Laptop).
New: The model has been created and has not yet run through the normalization process. For example, Lenovo ThinkPad T490.
References:
Normalization status for enterprise models, which describes the normalization statuses for enterprise models and how they are used to track the normalization progress and results.
Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.
NEW QUESTION # 87
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
- A. New hardware assets found by audits
- B. Open asset audits
- C. Active stock rules
- D. Hardware models up for end of life
- E. Hardware nearing end of warranty
- F. Requests that require sourcing
Answer: A,D,E
Explanation:
The Inventory tab of the Hardware Asset dashboard is a graphical representation of the hardware asset inventory across the enterprise1.
The Inventory tab provides the following information1:
New hardware assets found by audits: This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB. This indicates the gap between the actual and expected inventory and helps to identify and reconcile the unknown assets.
Hardware models up for end of life: This shows the number and percentage of hardware models that are approaching or have reached their end of life (EOL) date. This indicates the risk of obsolescence and the need for hardware refresh planning.
Hardware nearing end of warranty: This shows the number and percentage of hardware assets that are nearing or have expired their warranty period. This indicates the risk of increased maintenance costs and the need for contract renewal or replacement.
Therefore, the information that are also options in the question are A. New hardware assets found by audits, B. Hardware models up for end of life, and C. Hardware nearing end of warranty.
The other options that are not information on the Inventory tab are:
Active stock rules: This is not an information on the Inventory tab, but a configuration option for the Hardware Asset dashboard. Active stock rules are the rules that define the minimum and maximum quantities of hardware assets in a stockroom2. The Hardware Asset dashboard allows the user to select the active stock rules to filter the data on the dashboard1.
Open asset audits: This is not an information on the Inventory tab, but an information on the Audit tab of the Hardware Asset dashboard. Open asset audits are the asset audits that are in progress or not yet completed1. The Audit tab shows the number and status of the open asset audits, as well as the audit results and discrepancies1.
Requests that require sourcing: This is not an information on the Inventory tab, but an information on the Requests tab of the Hardware Asset dashboard. Requests that require sourcing are the asset requests that need to be fulfilled by purchasing new hardware assets from a vendor1. The Requests tab shows the number and status of the requests that require sourcing, as well as the purchase orders and stock order tasks associated with them1. References:
1: Hardware Asset Dashboard
2: Stock Rules
NEW QUESTION # 88
What are ways to measure trustworthy data? (Choose four.)
- A. Transferability
- B. Credibility
- C. Dependability
- D. Sustainability
- E. Reliability
- F. Plausibility
Answer: A,B,C,E
NEW QUESTION # 89
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
- A. A normalization rule for the hardware model does not exist in the Content Service
- B. You have opted out of the ServiceNow Content Service
- C. The hardware model content has not yet been downloaded from the Content Service
- D. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- E. Your hardware model form contains a good model number, but a badly formatted model name
Answer: B,C,D
NEW QUESTION # 90
What is the process of restructuring data to maintain consistency?
- A. Service Mapping
- B. Integration
- C. Normalization
- D. Discovery
Answer: C
Explanation:
Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. Reference: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo - ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management
NEW QUESTION # 91
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?
- A. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
- B. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
- C. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
- D. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
Answer: A
Explanation:
According to the Hardware Asset Management documentation, the Hardware Model Normalization Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The Hardware Model Normalization Content Service helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The Hardware Model Normalization Content Service updates the content library weekly with new and updated model data1.
To determine if the content has been downloaded, you can review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard1.
The Hardware Model Content Service Download section shows the status of the content download, such as the last download date, the number of models downloaded, and the number of models normalized1.
Therefore, the correct answer is option C, review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard, as it is the way to determine if the content has been downloaded. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 92
The current value of an asset (original cost less the depreciated amount) is known as:
- A. Current balance
- B. Cost of ownership
- C. Residual value
- D. Salvage value
Answer: C
Explanation:
The current value of an asset is the amount that the asset is worth at the present time, based on its original cost and the accumulated depreciation1.
The current value of an asset is also known as the residual value or the book value12.
The residual value is the estimated value of the asset at the end of its useful life2.
The residual value is used to calculate the depreciation expense of the asset over its useful life2.
The residual value is different from the salvage value, which is the estimated value of the asset if it is sold or disposed of2.
The cost of ownership is the total amount of money spent on acquiring, maintaining, and operating an asset over its lifetime3.
The current balance is the amount of money available in an account at a given time4.
NEW QUESTION # 93
For a model to be fully normalized, what must be added to the model record?
- A. Owner
- B. Version
- C. Model number
- D. Manufacturer
Answer: D
NEW QUESTION # 94
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
- A. Provides input into, aligns with, and follows corporate governance
- B. Improves application privacy and security adherence
- C. Leverages Service Mapping to predict service impact
- D. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
- E. Integrates with business services via the Service Catalog from request through to disposal
Answer: A,D,E
NEW QUESTION # 95
By default, what Quick links are available on the Hardware asset overview view? (Choose three.)
- A. Transfer orders
- B. Asset requests
- C. Asset count by model category
- D. Asset count by lifecycle state
- E. Assets eligible for refresh by model category
- F. Model normalization
Answer: A,B,C
NEW QUESTION # 96
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
- A. Scanned assets
- B. Identified assets
- C. Expected assets
- D. Inventoried assets
- E. Labelled assets
Answer: A
Explanation:
According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization, such as a stockroom or a warehouse.
The asset audit form shows the details of the audit, such as the name, description, status, start date, end date, and location of the audit1.
The asset audit form also shows the audit results, which are the status of each scanned asset, such as
"Scanned and expected", "Scanned and not expected", "Expected and not scanned", or "Not expected and not scanned"1.
The scanned assets are the assets that were found at the stockroom or warehouse that is being audited, regardless of whether they were expected or not1.
The scanned assets are displayed in the Scanned Assets related list on the asset audit form1.
Therefore, the correct answer is option B, scanned assets, as they are the list of all assets that were found at the stockroom or warehouse that is being audited. References:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 97
Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:
- A. Product Catalog
- B. Supplier Catalog
- C. Inventory Catalog
- D. Asset Catalog
Answer: B
NEW QUESTION # 98
Which is NOT a component of a hardware asset's lifecycle?
- A. Receive
- B. Consume
- C. Procure
- D. Dispose
- E. Request
Answer: B
NEW QUESTION # 99
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate
- A. The stock manager must merge the consumable records to create a blended quantity and cost
- B. The data is automatically merged to create a blended quantity and cost
- C. The data is automatically created in a new record if the cost per item is more/less
- D. The stock manager must create a separate model record if the cost per item is more/less
Answer: B
Explanation:
Explanation
Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1 When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2 If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3 This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3:
[Consumable Hardware Assets - ServiceNow]
NEW QUESTION # 100
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CIS-HAM Certification is a specialized credential that IT professionals can earn to validate their level of expertise in the implementation of ServiceNow's Hardware Asset Management module. Certified Implementation Specialist - Hardware Asset Management certification examines an IT professional's ability to implement hardware asset management efficiently, which involves analyzing and tracking assets, recording details of all asset acquisitions, and ensuring data accuracy. The CIS-HAM Certification is designed to measure the knowledge and skills of IT professionals in using ServiceNow's capabilities to optimize the hardware asset management function in enterprises.
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