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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Service Lines?

A) All Printer Services lines are available for consumers who buy contractual services
B) MG support covers all business levels for Printing Systems.
C) R4 Commercial support is only available to Small and Medium Business (SMB).
D) The MG computer support line is available for consumers

2. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) configuration, deployment, usage, and care
B) ready to use, productive, enhanced customer experience, and peace of mind
C) configuration, deployment, security, and warranty
D) sales, pre-sales, post-sales, and customer satisfaction

3. How do services help customers?

A) Services help employees be more productive and increase their value to the business.
B) Services help customers maintain communications and trade with their customers and suppliers.
C) Services help customers achieve their everyday business targets.
D) Services help customers configure business email on their cellular phones.

4. Which statement is true about the value proposition for Small and Medium Business Services?

A) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
B) HP Contractual services are not available to small and medium business customers.
C) HP Care Pack Services are useful only for small and medium business customers with big IT staff
D) Small and medium business customers have strong IT capabilities and do not need extra services

5. Which service protects mobile workers in many parts of the world?

A) Mobility
B) Travel
C) Defective Media Retention
D) Accidental Travel Protection

Solutions: