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HP Selling HP EMEA cMPS Sample Questions:

1. Which three elements make up the concept of the cMPS pricing tool?

A) cMPS excel sheet,cMPS price book import sheet, and financial service provider rates
B) HP core data, general partner data, and specific contract parameters
C) Specific contract parameters. HP discounts, and HP hardware and accessories
D) HP core data, customer contract length, and the input of print devices

2. What are obligations of the partner that participates in the HP Channel Managed Print Services program? (Select three.)

A) Provide onsite service engineers for the customer.
B) Offer assessmentservices
C) Only use Commercial MFP Product Portfolio.
D) Use HP Original Supplies.
E) Report contract and supplies activity monthly via HP ICPP portal
F) Offer a break-fix service.

3. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because HP is the only provider of supplies for the Laserjet printing system
B) Because HP supplies cost less to use in the product testing process
C) Because they design HP printers to function only with HP supplies
D) Because when you replace the supplies in a printer, you replace a substantial part of the printer
E) Because HP supplies are specially formulated to work correctly with the printing system

4. When should HP Care Pack Services be used within a cMPS contract?

A) Decided by thepartnerand it is an option as part of the cMPS program
B) Mandatory for all HP devices supported under the cMPS program
C) Only when service level responses of less than 4 hours are required
D) Always, when supporting HP commercial MFP

5. What are HP Care Pack services?

A) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
B) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
C) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
D) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals

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