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Avaya 3306 Exam Syllabus Topics:

Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Within Avaya Quality Monitoring System Administration, where are the valid telephone extensions added?

A) Workstations
B) Telephones
C) Workspaces
D) Switches

2. For an Avaya Quality Monitoring Server, which three items should be backed up? (Choose three)

A) Avaya Quality Monitoring Windows Register key
B) Avaya Quality Monitoring Database
C) postgressql directory
D) eCorder directory

3. While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license.
Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?

A) System > License > Change License
B) General Setup > Recorder > License
C) General Setup > Recorder > Key management Server
D) System > Manage Users > Change License

4. A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)

A) Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.
B) The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.
C) The TSAPI link on the Avaya Contact Recording system is down.
D) The agents are not logged into Avaya Aura@ Communication Manager.
E) Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.

5. In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL tasks?

A) Test File Locations and Test Database Connection
B) Test Quality Monitoring Connection and Test Apache Tomcat Connection
C) Test Extract and Test Quality Monitoring Connection
D) Test Extract and Test Reporter Gateway

Solutions: