- Exam Code: 6402
- Exam Name: Avaya IP Office Implementation
- Updated: Aug 22, 2026
- Q & A: 63 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: User and Extension Management | - User provisioning and administration
|
| Topic 2: Voicemail and Messaging | - Voicemail Pro configuration
|
| Topic 3: Installation and Initial Configuration | - System setup and commissioning
|
| Topic 4: Maintenance and Troubleshooting | - System monitoring and diagnostics
|
| Topic 5: IP Office System Architecture | - IP Office components and deployment models
|
| Topic 6: Trunking and Connectivity | - SIP and PSTN configuration
|
1. A customer wants to implement the Avaya IP Office solution. They have live analog lines and would like to implement a basic four-port voicemail with an Auto Attendant. They would like to use one X@ Portal for live users. What is the minimum number of servers they will need to accomplish this?
A) 1
B) 4
C) 3
D) 2
2. In Manager, where can the voicemail type be selected for the IP Office to use Embedded Voicemail?
A) System form
B) User form
C) Auto Attendant form
D) Line form
3. A customer wants to have a telephone in the reception area which can only call extension 2000 (internal receptionist) when the hand set is picked up.
Which short code configuration will meet the customer need?
A) ?H DirectDial E2000 in the user rights short code table
B) ?D Dialtxtn 2000 in the user short code table
C) #Help# DialDirect 2000 in the system short code table
D) !!H Dial #2000 in the line short code table
4. A call is directed to the first hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?
A) the second hunt extension group mailbox only
B) both the first and second hunt group user mailboxes
C) the general sampling mailbox because hunt groups do not have mailboxes
D) the first hunt group mailbox only
5. Which feature will allow incoming calls to be routed appropriately during business hours?
A) Firewall Profile
B) IP Protocol
C) Alternate Network Selection
D) Time Profile
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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