Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26 valid dump

1Z0-1064-26
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Jul 24, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Computer Telephony Integration (CTI)- Telephony integration setup
  • 1. Redwood CTI toolbar setup
    • 2. Screen pop functionality
      • 3. Call flows configuration
        Digital Customer Service and Chat- Digital Customer Service (DCS)
        • 1. UI themes and branding
          • 2. Embedding Fusion Service in external apps
            - Chatbot and automation
            • 1. Virtual assistant configuration
              Managing and Extending Service Requests- Application Composer extensions
              • 1. Custom objects and fields
                • 2. Object workflows
                  • 3. Groovy scripting for business logic
                    - Service Request configuration and lifecycle management
                    • 1. Profile options and system configuration
                      • 2. Scheduled processes and automation
                        • 3. SR outcomes and resolutions
                          • 4. User and role management
                            • 5. Service catalog and category hierarchy
                              Redwood UX and AI Features- AI capabilities
                              • 1. SR classification AI
                                • 2. Knowledge recommendations
                                  - Redwood interface configuration
                                  • 1. Activities timeline
                                    • 2. Workflow implementation platform
                                      Notifications, Emails, and Interactions- Notifications and collaboration
                                      • 1. In-app notifications
                                        • 2. Internal collaboration tools
                                          - Email processing
                                          • 1. Inbound/outbound email channels
                                            • 2. Email templates and interaction tracking
                                              Customer Entitlements and Action Plans- Action Plans
                                              • 1. Execution within service requests
                                                • 2. Action plan templates
                                                  - Entitlements and SLAs
                                                  • 1. Coverage and service tiers
                                                    • 2. Milestones and operating calendars
                                                      • 3. Notifications and performance tracking
                                                        Work Assignment and Routing- Queues and assignment rules
                                                        • 1. Queue configuration
                                                          • 2. Agent capacity and availability
                                                            • 3. Assignment rules based on SR attributes
                                                              - Omnichannel routing
                                                              • 1. Cross-channel workload distribution
                                                                • 2. Work starvation prevention
                                                                  Data Migration and Integration- Data import/export
                                                                  • 1. FBDI import
                                                                    • 2. Import Management tool
                                                                      Productivity and Contact Center Tools- Agent productivity tools
                                                                      • 1. Dashboards and analytics
                                                                        • 2. Hotkeys and shortcuts
                                                                          • 3. SmartText configuration

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. Identify three considerations before starting the configuration of assignment rules to service requests.

                                                                            A) the attributes of service requests to use as criteria for your rule assignments
                                                                            B) the rule sets you want to create and the rules to include in each rule set
                                                                            C) the candidates of service requests to use as criteria for your rule assignments
                                                                            D) the attributes of queues to use as criteria for your rule assignments
                                                                            E) the candidates of queues to use as criteria for your rule assignments


                                                                            2. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
                                                                            Which three steps should you perform to configure user self-registration in your DCS application?

                                                                            A) Configure your self-registrations so that they are automatically approved.
                                                                            B) Configure the self-registrations to restrict registration to only existing Contacts.
                                                                            C) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
                                                                            D) Disable the anonymous access option in your DCS application.


                                                                            3. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
                                                                            1. Update the English message as needed for your DCS application.
                                                                            2. Export the English language message bundle.
                                                                            3. Translate the English message bundle to all desired languages.
                                                                            4. Import translated message bundles.

                                                                            A) 3,2,4,1
                                                                            B) 1,3,2,4
                                                                            C) 2,4,3,1
                                                                            D) 1,2,3,4


                                                                            4. Your customer asked you to modify the default severity value for new service requests.
                                                                            Which three steps should you follow to make the change?

                                                                            A) Lock the Profile Option for editing.
                                                                            B) Select View > Detach.
                                                                            C) Modify the Profile Value and save.
                                                                            D) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
                                                                            E) Unlock and publish the new selected profile value.
                                                                            F) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.


                                                                            5. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
                                                                            What is the cause of this new behavior?

                                                                            A) a configured job to process inbound emails
                                                                            B) a configured profile option to schedule the retrieval of emails
                                                                            C) an inbound message filter per time schedule
                                                                            D) an inbound message filter per sender


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: B,C,E
                                                                            Question # 2
                                                                            Answer: A,B,D
                                                                            Question # 3
                                                                            Answer: D
                                                                            Question # 4
                                                                            Answer: C,E,F
                                                                            Question # 5
                                                                            Answer: C

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