- Exam Code: PD1-001
- Exam Name: CompTIA PDI+ Beta Exam
- Updated: Sep 21, 2026
- Q & A: 861 Questions and Answers
CompTIA PDI+ Beta : PD1-001 valid dump
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CompTIA PD1-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: General Troubleshooting | |
| Topic 2: Connectivity | |
| Topic 3: Basic Electromechanical Components and Tools | |
| Topic 4: Print Engine Process and Components | |
| Topic 5: Scan Process and Components | |
| Topic 6: Professionalism and Communication | |
| Topic 7: Safety and Environment | |
| Topic 8: Color Theory |
CompTIA PDI+ Beta Sample Questions:
Question #1
When working on exposed components, a wrist strap is worn to:
- A. make sure that the technician has a constant positive charge.
- B. protect the technician from a power surge.
- C. reverse the polarity of the neutron flow.
- D. prevent the buildup and discharge of static electricity that can cause damage.
Correct Answer: D 🗳️
Question #2
A customer has recently moved the fax machine to a different location in the same building. They are not able to send or receive any documents. When the technician arrives at the location there is no dial tone on the line, but the customer can plug a phone into the same jack and place a telephone call. Which of the following is causing the problem?
- A. The customers long distance company is having problems.
- B. The customer has a digital phone system and no analog line at the new location.
- C. The customer has moved the machine to a location with no cellular service.
- D. The customers computer has a virus.
Correct Answer: B 🗳️
Question #3
While a client is demonstrating an issue with the unit, the technician notices that they slam the paper cassette very hard. After further investigation the technician notices two parts that are damaged inside the cassette. How should the technician address this behavior with the client?
- A. Remove the cassette, show them the damaged parts, and tell them they will receive a bill for the partsand labor.
- B. Remove the cassette, show them the proper way to re-insert the cassette to avoid damaging the internal parts, and leave the customer with a bill.
- C. Remove the cassette, show them the damaged parts, advise of the proper way to insert the cassette and demonstrate the proper procedure.
- D. Fix the issue, how the customer treats their printer is not the technician's concern and will result in more service calls in the future.
Correct Answer: C 🗳️
Question #4
Which of the following is the next step after the technician has observed and gathered information on the symptoms of a failed device?
- A. Document the solution.
- B. Implement a theory for the problem.
- C. Establish a theory to the problem.
- D. Test and analyze the problem.
Correct Answer: C 🗳️
Question #5
A customer reports their printer device has several different problems. When the technician arrives, it is working properly. What can the technician do now?
- A. Run the error log to see if it shows any previous problems within the past several days.
- B. Ask the customer to call the technician directly the next time the problems occur.
- C. Stay at the machine until the problems re-occurs.
- D. Reinstall the printer drivers for the customer.
Correct Answer: A 🗳️
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