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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A) Windows servermustbe 2008 R2 64-bit.
B) The ACCCM server must be a member of the domain or a trusted domain.
C) The LDAP Port must be 636.
D) Provisioning servermust run with Administrative Domain Account.

2. The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A) Version Number
B) Web Service Username
C) Database Name
D) Database Login ID
E) Call RecorderWeb Service URL

3. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the user has permission to accessACCCM.
B) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
C) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
D) Verify that the ACCCM applicationis set to use Windows authentication in IIS.

4. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Organization Hierarchy sites
B) Products
C) ACCCM Dial plans
D) Administrators
E) OrganizationHierarchy teams

5. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Synchronizerservice.
B) Restart the Provisioning server.
C) Restart the Import service.
D) Restart theLicensingserver.

Solutions: