Skills measured

• Configure field service applications (15-20%)
• Manage field service mobility (10-15%)
• Manage work orders (15-20%)
• Implement Connected Field Service (10-15%)
• Schedule and dispatch work orders (25-30%)
• Manage inventory and purchasing (5-10%)

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Potential Candidates and Their Abilities

The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:

• Manage assets and agreements;
• Manage field service mobility.
• Configure field service applications;
• Manage inventory and purchasing;
• Schedule and dispatch work orders;

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Connected Field Service Implementation: 10-15%

• Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
• Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.

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