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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What is the BEST way to engage physicians in improving the patient experience?

A) Ensure they understand the goals of the institution.
B) Explain to the physicians about value in health care.
C) Review all the negative comments that they receive.
D) Create a meaningful physician recognition program.

2. Which strategy should the patient experience professional employ to help support the successful implementation of a new rewards and recognition program?

A) Implement the program immediately and begin providing recognition as quickly as possible.
B) Ask managers to include the program in their daily huddles.
C) Create a presentation for staff ahead of the rollout, and send weekly reminders.
D) Identify champions and ask for feedback throughout the planning and implementation process.

3. Which is the MOST important element to consider when selecting a patient experience survey vendor for an organization?

A) Ability to provide reliable longitudinal data
B) Use of externally validated and reliable survey instruments
C) Pricing of the vendor ' s services
D) Use of the vendor by competitors

4. Which of the following is a core element to facilitating a focus group?

A) The group includes a minimum of 25 people.
B) The group generates quantitative information.
C) The group discusses multiple topics.
D) The group has a trained moderator.

5. Which BEST describes a team that has reached consensus?

A) All team members answer that they are happy with the decision.
B) At least 90% of the team members felt included and participated in discussions, sharing their opinions about the issue.
C) At least 90% of the team members totally agree with the decision.
D) All team members are involved in the final solution and are committed to supporting the decision.

Solutions: