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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) High Availability LDAP
B) Active Directory
C) Enterprise Lightweight Directory Access Protocol (LDAP)
D) Linux Shadow files

2. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
B) A value of 0 turns off the feature.
C) This feature should be set to one (1) for UK due to OFCOM regulations.
D) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
E) This feature should be set to four (4) for UK due to OFCOM regulations.

3. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
B) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
C) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
D) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
E) An Incorrect IP address has been configured for the PG230RM.

4. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) record selection criteria
B) record specific messaging
C) virtual campaign
D) unit work list

5. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) MAXHIDSLOTS in master.cfg
B) lines configured in dgswitch.cfg
C) OPERATORS in master.cfg
D) PORTS in master.cfg

Solutions: