Avaya 3300 actual dump : Avaya Aura® Contact Center Administration Exam

A customer with Avaya Aura Contact Center Is attempting to add a new activity code to the system but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
Under which option within the Configuration component would the customer look, to determine the maximum number of allowed activity codes?

• A. Global Settings
• B. Historical Statistics
• C. Threshold Classes
• D. Real Time Statistics

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

• A. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
• B. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
• C. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
• D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?

• A. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup__skillset.
• B. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
• C. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
• D. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.

When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.
What would you configure to accomplish this task?

• A. Global Settings
• B. Call Presentation Classes
• C. Agent Greeting
• D. Threshold Classes

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

• A. the number of calls that entered the system in the last 10 minutes
• B. the total number of active calls in the system
• C. the number of contacts that entered the system in the last 10 minutes
• D. the number of calls answered in the preceding 10 minutes