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Oracle Utilities Customer Care and Billing 2 Essentials

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Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

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Scope

This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

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Exam Content

The examination consists of 70 Questions. Candidates should score 60% to clear the examination.

Formats of Question

• Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
• Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.

Exam Duration

Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.

Exam Results

The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.

Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.

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Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

• Bundling Use Bundling capabilities to Configure Business Process

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• Financial Transactions Ability to manage Financial Transactions

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Business Object Options Ability to use various options with Business Objects

• To Do Ability to Manage and Configure To Do Functionality

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• Business Object Elements Knowledge to use and configure Business Object Elements

• Adjustments Ability to Configure and Manage Adjustments in Bills

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

• Business Object Business Rules Ability to use Business Object Rules

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Service Scripts Knowledge to configure Service Scripts

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• Revision Control Ability to Use and Configure Revision Control

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Business Services Ability to Manage and Configure Business Services

• Meter Reading Ability to read meters and maintain readings for future reference

• Case Management Ability to Configure Case Management Functionality

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

The candidate needs to go through and be proficient in every topic.