- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Updated: Oct 11, 2026
- Q & A: 649 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware Support | 20% | - Computer Components
|
| Topic 2: Operating Systems and Software | 25% | - Operating System Management
|
| Topic 3: Networking and Connectivity | 20% | - Basic Networking
|
| Topic 4: Security and Best Practices | 20% | - Data Protection
|
| Topic 5: IT Support Job Tasks and Responsibilities | 15% | - Queue and Time Management
|
A user has low storage on an iPhone.
You need to tell the user how to increase available storage.
For each action, select Yes if it helps the user increase available storage, or No if it does not.
Note: You will receive partial credit for each correct selection.
Correct Answer:


You receive an email from what seems to be your company's IT department, stating that your password needs to be reset and directing you to an attached link to proceed. The email contains logos that look slightly different from your company's usual branding.
What should you do first?
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
When configuring Google Drive for a team that requires high data transfer rates and frequently accesses large files, what feature should IT support enable to optimize performance?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
Sarah, an employee, reports that she is unable to access the department's shared document folder, which she could access until yesterday.
What is the first step you should take to troubleshoot her access issue?
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
What must be enabled on a Windows computer to allow mapping of an SMB network drive?
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Dumps members. You can sign-up / login (it's free).
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