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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

Question 1

Which setting in a work plan is configured to define the tasks agents perform during their shifts?
Response:

A. Shift Configuration
B. Adherence Tracking
C. Schedule Settings
D. Activity Codes

Question 2

When you add a forecast modification, you need to enable it to be active.
Response:

A. False
B. True

Question 3

In Genesys Cloud, what action is necessary to finalize a work plan after configuration?
Response:

A. Validate and save the work plan
B. Assign to the Agent Manager
C. Configure Real-Time Adherence
D. Submit for approval

Question 4

How can an administrator deny a time-off request in Genesys Cloud?
Response:

A. Through the Activity Code Editor
B. Within the Time-Off Requests Page
C. Using the Real-Time Adherence Monitor
D. By altering the Schedule Forecast

Question 5

Which term describes the process of adjusting a schedule based on load demands?
Response:

A. Capacity Planning
B. Forecast Scaling
C. Adherence Matching
D. Load-Based Scheduling

Solutions: