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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Remove the Match Territory Work Rule.
B) Include the Mateh Territory Work Rule.
C) Select Working Location Enable Primary on theWorking Territories Work Rule:
D) Deselect Working Location Enable Primary on the Working Territories Work Rule.

2. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A) Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
B) Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
C) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
D) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

3. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A) The Products Consumed section on the Work Order
B) The Product Request Line Item associated with the Product
C) The Work Order Line Item associated with the completed Work Order
D) The Product Item Transactions Related List on the Product Item

4. Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A) Service Appointment inventory
B) Products Consumed on Work Order Line Items
C) Work Order inventory
D) Products Consumed on Work Orders

5. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A) Work Order Record Types for Break-fix, Install, and Inspection.
B) Work Order custom fields to define Install, Break-fix, and Inspections.
C) Work Type Line Items for Install, Break-fix, and Inspections.
D) Work Types and Skill Requirements for Install, Break-fix, and Inspections.

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