Oracle 1z1-628 actual dump : Oracle Field Service Cloud Service 2018 Implementation Essentials

Your customer has a group of technicians who are working in the following rotating shifts:
- Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
- Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to
1 PM
- During the Monday through Friday shifts, lunch is every day at 1 PM.
Which configuration supports this rotating shift requirement?

• A. Create one shift with two "working time" calendars and include a repeating activity for lunch.
• B. Create a work schedule with three shifts. Each shift must include a repeating activity for lunch.
• C. Create one work schedule with three shifts. Two of those shifts must include a repeating activity for lunch.
• D. Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.
• E. Create one shift with two work schedules. Each work schedule must include a repeating act for lunch.

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?

• A. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
• B. Assign all work zones at the parent level in the Resource Tree.
• C. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
• D. Create a single work zone with no work zone keys and assign it to all resources
• E. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.

Which statement is true regarding Travel Areas in OFSC?

• A. Travel between work zones within different Travel Areas will not be calculated for statistical use.
• B. Statistics are calculated using the travels between Travel Areas.
• C. A Travel Area can be assigned to a bucket or a resource.
• D. A given work zone can be assigned to multiple Travel Areas.
• E. Travel Areas define a company's serviceable geography and are made up of groups of work zones.

Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

• A. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.
• B. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
• C. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
• D. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.

While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

• A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
• B. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
• C. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
• D. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.